Fowler Group, including all subsidiaries, its related entities, and entities for which Fowler Group is ultimately responsible for management or other professional services (Fowler Group, we, us, our), is committed to protecting your privacy. We are bound by the Privacy Act 1988 (Cth) (Privacy Act) and handle personal information in accordance with the Australian Privacy Principles (APPs).
This Privacy Policy explains how we collect, use, store, and disclose personal information about you and how you can access and correct this information or make a complaint about our handling of your data.
Collection of Personal Information
We collect personal information that is necessary for us to provide you with products or services, manage our business operations, and communicate effectively with you.
The types of personal information we may collect include:
- Your name, address, phone number and email address.
- Financial details including income and creditworthiness.
- Information about your property preferences and interactions with us.
- Any other information relevant to our business relationship with you.
We generally collect personal information directly from you, unless it is impractical or unreasonable to do so.
Use of Personal Information
We collect and use your personal information to:
- Provide products and services to you.
- Maintain business records and communicate with you.
- Facilitate property sales, marketing activities, and events.
- Manage relationships.
- Comply with legal obligations.
If you choose not to provide certain information, it may limit our ability to offer you certain services or interact effectively with you.
Disclosure of Personal Information
We may disclose your personal information to:
- Our related entities, business partners, and contractors.
- Professional advisers, auditors, and insurers.
- Service providers and agents who assist us in our operations.
- Government authorities or regulators where required by law.
We do not routinely disclose personal information outside of Australia.
Digital Collection & Marketing
When you visit our website or engage with our digital platforms, we may collect certain information including IP addresses, browser types, and analytics data to help us improve our services.
If you subscribe to updates or register for property alerts, we will collect your name, email address, contact number, and property preferences. You can unsubscribe from our communications at any time by following the link in our emails.
We may also monitor email interactions (such as whether emails are opened) to evaluate and improve the effectiveness of our communications.
Storage & Security
We take all reasonable steps to protect your personal information from unauthorised access, misuse, or loss.
All personal information is stored securely and access is restricted to authorised personnel only.
Access, Correction & Complaints
You may request access to, or correction of, the personal information we hold about you.
If you have concerns about how we handle your personal information, you can contact us using the details below. We take complaints seriously and will respond promptly.
By using our services or engaging with our website, you consent to the collection, use, and disclosure of your personal information in accordance with this Privacy Policy.